On most LG refrigerators, an ice maker that stops working traces back to its own power switch, freezer temperature, or a recent installation still cooling down, more often than a failed part. LG’s own support material walks through these before recommending a reset.
Start with our Ice Maker Not Working guide if you haven’t, it covers every general cause in the order to check them. Everything here is specific to LG’s reset steps and temperature thresholds. This page is also listed in our broader refrigerator troubleshooting hub.
LG Reset Procedure
LG’s documented reset is to power the refrigerator off for about 30 seconds, either by tripping the breaker or unplugging it, then powering it back on. Some ice maker models also have a dedicated test-mode button, usually a small recessed hole; use a thin piece of metal like a straightened paper clip to press and hold it for about 3 seconds until the ice maker’s arms start to turn, which confirms the mechanism itself is functional.
LG’s Reset and Temperature Checks, Step by Step
Check for a physical ON/OFF switch on the left side of the ice maker, or an Ice On/Ice Off option on the control panel if your model doesn’t have a physical switch. LG specifies a freezer temperature below 19°F for ice production to work at all, with a minimum recommended temperature closer to -4°F for consistent output. On a newly installed refrigerator, LG notes it can take up to 24 hours for each compartment to reach its target temperature and for the ice maker to start producing.
Where LG Draws the Line on Self-Troubleshooting
LG’s own guidance is direct about when to stop troubleshooting: if the unit still isn’t producing or harvesting ice after 4 to 6 hours of confirmed correct temperature and power, LG considers that a sign the unit needs repair service rather than further home troubleshooting.
Frequently Asked Questions
How do I know if my LG ice maker has a test-mode button?
Look for a small recessed hole near the front or side of the ice maker unit. Not every LG model has one; check your model's manual if you don't see it.
What's the actual temperature my LG freezer needs for ice production?
Below 19°F for ice production to occur at all, with LG recommending closer to -4°F for the ice maker to keep up with normal demand.
I just installed a new LG refrigerator and there's no ice yet, is that normal?
Yes. LG states it can take up to 24 hours for each compartment to reach its target temperature, and the ice maker won't start producing until the freezer is cold enough.
LG says to wait 4 to 6 hours before assuming it needs repair, why so long?
That window accounts for the freezer reaching temperature and the ice maker completing at least one full cycle. Concluding a repair is needed sooner risks missing a fix that just needed more time.
This is meant as a diagnostic aid, not a substitute for a qualified repair technician.
