UE (also shown as Ub, U6, or Ur on some models) means the washer’s sensors detected the load sitting unevenly in the drum and stopped the spin cycle before it could throw itself off balance. Samsung treats this as something to fix by hand, not a part to replace.
Samsung Washer Error Code UE (Unbalanced Load)
UE means the load is unbalanced in the drum. Samsung’s fix is to redistribute the laundry, not repair anything.
Meaning
Possible causes
No cause is certain until it has been checked on the appliance.
- Very likely Laundry bunched on one side of the drum instead of spread evenly
- Likely A single bulky item (comforter, pillow) too large to balance itself
- Possible Washer not sitting level on the floor, more relevant if UE happens on nearly every load
Tools needed
- Spirit level
- Adjustable wrench
First checks
- Open the washer and manually rearrange the laundry so it's spread evenly around the drum before restarting.
- For a single bulky item like a comforter, add one or two similarly sized items so the load balances itself, or wash it alone on a dedicated bulky-item cycle if your model has one.
- Close the door fully and press Start again. A Ur code on the display means the washer is already retrying, no action needed yet.
- If UE shows up on almost every load regardless of how it's arranged, check that all four feet are making solid contact with the floor.
Step-by-step diagnosis
- Open the door and spread the laundry evenly around the drum rather than leaving it bunched.
- If you are washing a comforter or a pillow on its own, add one or two similar items, or use the bulky cycle if your model has one. A single large item traps air and will not balance.
- Close the door and press Start.
- If the display shows Ur rather than UE, leave it. Ur means the washer is adding water and retrying by itself, so the cycle just runs longer.
- If UE appears on nearly every load, stop adjusting the laundry and check the machine instead. Push each corner and watch for a rock.
- Set a level on top in both directions, adjust the feet until it reads true, then tighten their lock nuts.
What not to do
- Repeatedly restarting the same cycle without actually rearranging the laundry first. The code will keep returning until the load is physically balanced.
- Assuming leveling feet or a suspension part has failed after a single UE code. Samsung's own guide points to load balance first.
When to stop
- UE appears on evenly loaded, normal-sized washes with the machine level.
- The drum knocks the cabinet during spin, or drops when you lift and release it.
An error code varies by brand
The same code can have a different meaning depending on the brand and model. Always check your appliance's manual before acting.
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When to call a professional
If the simple checks turned up nothing, if the repair involves electricity, gas, or the sealed refrigerant system, or if you have any doubt at all: stop there and hand the appliance over to a qualified technician.
